I found the service excellent ordering at 2pm and having delivery for 9am the next day, especially as we required the thermocouple urgently, the only thing i would suggest is if the items could have had a picture also just make sure it looks the same because I found with my searches that my particular item varied a great deal for the same model fire and it would help tremendously to be confident of ordering the correct item.
...Peter Robinson
|
My order was fulfilled on the date originally advised. But of course when I placed the order I didnt expect to have to wait 2 weeks for the item to arrive. I think I should have been warned beforehand about the probable delay. One thing I must comment on though is the excellent system of communication after the order was placed.
...Mr David John Fallon
|
great customer service as always kept informed buy email of when delivery would be made.
will always use my tub again as my first choice next time
thank you
...steve fiddes - rexel
|
My initial enquiry was dealt with promptly and courteously. I was kept up to date regarding my order, which was delivered on time and in perfect condition.
...Ian Parkinson
|
The quality of the product that was delivered to me was far from the standard that I would have expected from a company like yourselves. The item appeared to have been in the warehouse for a number of years and was bent with paint starting to corrode.
I can only say that the item was replaced within a period of 2 weeks with a quality item. Service response was good.
The original item should never have been allowed to be delivered as there could not have been any quality checks. This was someone getting rid of some old rubbish item. I can only say that this has certainly put me off using the website and supplier again.
...Steve Dixon
|
Effortless ordering and delivery arrived before date promised - cant really ask for more.
...David Carter
|
Excellent service, delivered as promised. Very happy.
...Ali Akademir
|
Very happy - great price - goods arrived on promised day, exactly as described and well packaged. Would definitely recommend to others
...Andrew Uttley
|
Brilliant service, quick and efficient. Would recommend as its 1st class!! Thank you.
...brushmakers
|
Youve been great Christine especially at keeping me informed of the progress of my order and of its delivery date. Unfortunately the local courier or supplier based in Peckham, south London, I think he said on the phone didnt deliver it to us last Friday as youd said would happen but today, Monday. However they too were very good on the communication front, despite the disparity of dates, and the delay didnt hold up our builders. So thank you! Coming from the north-east myself, Im always glad when theres a chance to buy from a company based up there.
...Alan Jackson
|
£
£789.76 
