Delivered on time, correct item, ok price. ...Terry Daniels
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item was damaged so had to order a new part. ...David Borthwick
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Prompt and efficient service, just what you want. Will be happy to recommend to others. ...Colin Newlyn
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I found your staff to be friendly, and were extremely helpful, but thought that the P&P was a bit on the expensive side. ...michael shearing
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Thanks its now arrived. Please thank deborah for chasing it down before the weekend. ...Geraldine Smith
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Very impressed with delivery time updates via email.packaging excellent.fantastic service.will order again. ...p richardson
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful. ...Bernard Adams
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Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.
Thank you ...Geoff Anderson
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Prompt service and exactly as required - Thanks. ...William Gatecliff
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You were very charming & helpful & the part arrived efficiently the next day by UPS. I thought the part was the wrong one as it did not fit as expected & think I left a panicky message on your answerphone, but we have made it fit & all is OK and I Have hot water again so many thanks. ...susan henshall
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