On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
Excellent service, very pleased with the availability of spares, and the rapid delivery once ordered.
...Mr R D BUCK
|
A competitive price and fast free delivery will certainly buy a from this company again
...MR PETER AUCOTT
|
Impressed that I got regular updates by email to inform me of reason for delay and given apologies. Item arrived as described, good price.
...Dr Claire Ferris
|
Very quick delivery, no problems. Taps not fitted yet - tomorrow.
Any probs. I'll let you know.
...John Everett
|
Excellent service and price. Item was ordered at lunchtime and delivered lunchtime the following day. Communication was excellent throughout.
...Nicholas Lane
|
Received my order and I am highly satisfied with the service.
Many thanks
...Mrs Sandra Thomson
|
An excellent all round service indeed. I will certainly call here first if I need parts. Great prices and very fast delivery. Thank you
...Shaun Carr
|
Very slow delivery on urgent parts.
Staff were very quick to reply to emails about our concerns, but it still took a long time to receive the goods which were affecting our process.
...Whitby Seafoods Ltd
|
Very satisfied, but i have to say was slow. Other places deliver withiin a few days, but thank you all the same, you were cheaper than other places, so all in all, was worth waiting a few more days for.
...Kyle Sinclair
|
£
£165.53 
