Many thanks for the Valve, great communication and a great price, Many thanks ...Vigo Limited
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very good customer service ! ...Marta - J and Z Construction Ltd
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My order arrived safely and on time. This is a good firm to deal with and I recommend them ...A M Smith
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Finally received a complete undamaged wc! Thank you all so much for your extra effort and perseverance in making sure the reordered items reached us intact. I appreciate that Mytub were in no way at fault for the extra waiting time and have been impressed with the regular updates provided. It was a bit of a gamble going through an unknown company but I am very pleased with the service received.
Thanks again,
Dave ...David Andrew Nichols
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Excellent service as always. Even when things are not straightforward communication was good and the the system worked very well. Well done MyTub! ...Robert McNamara
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Great service from start to finish. Easy to order on line, good communication throughout and speedy delivery . Thanks. ...Darren Plowman-Read
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We ordered the lavatory pan late on a Thursday and it was delivered early the following Monday morning. Our builder examined it and was very pleased with quality of it. Installation is now complete and I am veery pleased with my new cloakroom. Thank you for your prompt service and delivery.
Yours faithfully,
Mrs. C.S. Petrie. ...Mrs C S Petrie
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Prompt reply to enquiry and prompt delivery of goods ...Carl Toon
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I was very happy with my purchase, even though it took bit longer to deliver than originally stated. It was good to be kept updated with this information.
I would use MyTub again. ...David Austin
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