On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Great service and great pricing. A pleasure to deal with, especially after suffering some truly abysmal service from a LoughboroughLeicester based bathroom supplier. I wouldnt hessiate to recommend them to others.
...James Harrison
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Very good communication and an excellent service. Thanks.
...Edward Kinsella
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Delivery took longer then estimated but MY TUB staff were helpful and send me a copy of manual instructions and dimensions of the item so I could do some works before installing an item.
...Marta Kiepura
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An early delivery of spares which were correct and complete. Whats more they work. thank you. Stan Tyacke
...Stanley William Tyacke
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I am most pleased with the service provided by myTub.
Diolch yn fawr.
...Rees
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Excellent service and communications. Provided Peglars items which most other merchants do not stock.
...Martin Weselby
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Excellent service, really prompt to reply and helpful.
John
...John Corrall
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Sent the wrong part 4 days after scheduled delivery date - not so good so far!
...Shaun Moore
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Replacement kit is fine. Damaged kit returned to courier. Thanks.
...Mike Ware
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£
£342.09 
