I am a bit disappointed if I am honest, If the delivery date was shown to me before I paid, it wasnt obvious enough because I didnt see it. Had I realised it would take 5 or 6 days i.e. you probably didnt have it in stock I would have gone else where.
Added to that, when the delivery driver arrived he didnt waste any time trying to find anyone, there were at least 4 people here at the time, so he didnt leave it in the porch I dont remember seeing a delivery instruction box on the order page either Consequently I had to drive to Hexham to collect it, but the item was still on the van from the day before , so I had to wait until after 3:30pm to get it.
These are two separate problems, each understandable. however together its not great. If you would like more feedback and ideas you are we
...Southlands Farm Cottages
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Hi , just a quick note to say I cant fault your service excellent website and prompt delivery , many thanks Ken .
...ken wilson
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Brilliant service brilliant part thank you
...malcolm warne
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Hi,
The wholentransaction was very fast and efficient.
Many thanks
David
...David Oldfield
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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The replacement part was received on time and has fixed the problem - many thanks!
...Mr Andrew Rogers
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Excellent service!! will certainly use again.
...Shaun Gibson
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Website said "in stock" but took 10 days to arrive
------------- ------------------------- -------------------
Hello
The website says;
Normally stocked
3-5 days delivery, double check here..
You may not have see that, sorry it took longer than you thought it might.
Regards
MyTub
...Parker Properties
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Excellent service with good communication throughout.
...Stephen Webster
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Everything arrived as promised.
...Terry Kent
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£
£517.50 
