We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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I was really pleased that MyTub was able to supply a Mira Tile Upstand Kit at such a good price £19.92 as opposed to the £28.70 RRP. However, I was most unhappy about having to pay the relatively high £12.50 VAT delivery charge. Jeanette at Mytub, though, told me that I could avoid paying for delivery by collecting the item from my local Plumbcenter store. This was no bother as it was only about 1.5 miles from my home.
Not wishing to pay the £12.50 VAT delivery charge, I might well have purchased the item from another internet store had Jeanette not mentioned Mytubs collection arrangement with Plumbcenter. Perhaps Mytub should publicise this arrangement more on their website.
Overall, Mytub provides an excellent and very helpful service.
...Dr Michael Devine
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its all OK.
Thank You
...Olaf Cornehlsen
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Thank you so much for the quick delivery. good service.
...Hayley Pugh - Supermarket Alliance Ltd
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Good service. Had problems getting the product elsewhere {Screw-Fix}. I got the taps I required at a good price {less than Screw fix} and they arrived when promised. Well pleased. Well done. Will definitely use your company in future.
...John Dunn
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Goods received on the date specified. A competitive price compared with other merchants. Well done. Excellent service.
...David Millichap
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Good speedy delivery thankyou
...Karl Humphrey
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Thanks for being so prompt and you keeping to you delivery time, I will be using you again.
...Anthony Liverpool
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Very happy with my purchase. Quick & easy search for products, simple ordering process, great value for money & prompt delivery - A Great all- round Service, Many thanks.
...Fran Livingstone
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Great price, fast delivery, an excellent service all round. Thanks
...John Mann
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£
£71.42 
