We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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Awesome & first class customer service special thanks to Christine and Deborah, absolutely polite and helpful, lightning fast shipment plus accurate updates on every step from having placed the order until delivery. Company and staff - highly recommended!
...Reinhard Schmidt
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Item received Friday as estimated, fitted the same day. Shower now working fine. Thank you for your prompt service.
...Andrew Haigh
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Very prompt service and a good price too!
...James Spencer
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fast service , pleasure to deal with
...paul king
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Super efficient from start to finish, arrived before expected date, top service
...Steven Dorans - Total Property Care
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Im really impressed with the service from MyTub. I was contacted by phone and email regarding a problem with part of my order, offering a suitable substitute, and the order then arrived exactly at the time I was given.
I havent yet installed the new sink, but it seems to be good quality and exactly as described. The website was easy to navigate, and I am delighted overall with the excellent service they provide.
...V. Robertson
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My Tub were very helpful in identifying and sourcing the part that I needed for our shower. I sent them photos, which they forwarded to the manufacturer and quickly came back to me to let me know what part was required. The part was sent through and arrived on the specified date. It has since been fitted and works a treat. Thank you My Tub and Laurie who did the investigation work.
...Janet
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Communication was excellent and although the part was obsolete, every effort was made to fulfil the order.
...Paul McSparron
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Top quality service. Swift delivery and great communication throughout. Thank you, a pleasure to deal with.
...Glenys Brearley
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£
£89.10 
