Hi there,
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
Thank you
Lee Bedford
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Hello Lee
Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
Regards
...Lee Bedford
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Replacement part delivered in a few days fitted no problems
...David Gadd
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Excellent service. Part took a bit of time to come from the manufacturer and we had several updates so we in turn could keep our customer informed all the way.
...Robert McNamara
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Part delivered as informed, good service, will use again when required.
Thank you.
Martin.
...Martin Doody
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Very efficient service. Thank you.
...Sandra Glenton
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Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
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Wanting part for old trianco coal boiler. Not only did you get this part but the price was very reasonable and the delivery was excellent very quick!!!
great company
...Terry Eagleton
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Excellent service, very prompt delivery.
...David Groucott
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Thanks for all your help and information from start to finnish super fast service and no problems thank you once again. Colin
...colin clubb
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Best service ever!! A well-known gas supplier condemned my boiler because of supposed obsolete parts. Well, not only did MyTub have the parts - they were a fraction of the cost I expected and they were delivered within the week with no problems. Brilliant and highly recommended!! Thank you very much!
...Shaun Carr
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£
£14.62 
