Received my order as promised today
May I compliment you on your Customer Service
Christine has kept me well informed of every step of my order and I have found this most reassuring. It is very rare to get such good service - Thank you
...Paul Hickling
|
This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
|
Great service - excellent communication. Goods delivered as requested.
Many thanks
...Wayne Crickmore
|
On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
|
Excellent service. Prompt delivery. Will definitely use you again!!!
Many thanks
...Minerva plumbing
|
arrived in two days no complaints
...Northern Mechanical
|
Excellent service enen though we didnt manage to source the parts. If anyone could have sourced it, it would have been you guys. Thanks for your help.
Peter Barrow.
...Peter Barrow
|
Very good service thank you
...NIKOLAOS FOUDOULAKIS
|
My order was del professionally, It was not a straight forward product but I was
kept up to date with progress which did not take more than a few hours,
I got the impression this is a company that doesnt wait for a complaint before sorting out a problem,
regards
Shane Jenner,
Jenner Construction,
...Shane Jenner
|
I selected your services based on your communications access having experienced another supplier with no phone access and very slow email response.
...Stephen Watts
|
£
£68.00 
