Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful. ...Bernard Adams
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Many thanks for an excellent service. The goods arrived last Friday as advised by yourselves.
Regards
Paul Seager ...MR PAUL SEAGER
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Good,efficient,prompt service. Thank,s. ...Wayne Lewis Gas Services Ltd
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Excellent service & first class communication. Item delivered in the specified time . A big thankyou!! ...C. EVANS
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VERY IMPRESSED WITH TH E DELIVERT TIME-BRILLIANT.WELLL DONE KEEPIT UP.CANNOT TELL YOU HOW EFFECTIVE THE PART IS AS IT IS NOT BEING FITTED UNTIL THE 22ND. ...cnh joinery
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Deborah , in the office was excellent and very responsive to the delivery failure. You were let down by your supplier , however it would not put me off using you again . Good Customer service overall. thanks ...Pike Martin
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SERVICE - GOOD QUITE FAST IN RESPONSE AND DELIVERY
PRODUCT - GOOD IN QUALITY AND PROPER PACKAGING
WEBSITE - VERY FRIENDLY.
...Eddy Sujanto - PT. Erritec Perdana
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Happy with the product. Easy to order. Quick delivery. Good price. ...Teresa Hales
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The availability and the price of this product was second to none. Sadly the delivery service to the pick up depot was not to such a high standard as this very fragile part arrived in a less than adequate envelope broken despite being marked fragile. This was quickly replaced by you and was carefully looked after at the depot. An extra quid or so on better packaging would be better to speed delivery and reduce returns. ...Christopher Collins
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Very pleased with your helpful service and the delivered products ...Geoff Williamson
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