Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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Received the parts in perfect condition. Although there was a delay, I was kept informed at every stage. Great service!
...Morag Dobbin
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Customer service WAY beyond what anyone could expect. Many thanks.
...Brian Smeed
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wonderful service, product at a good price, kept informed on progress of order and fast delivery. Will certainly use again and recommend so easy to order online. Thank you.
...Christine A McCready
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Excellent product. Works well with my old Stoves Cooker. Good price, but I thought delivery was a bit high at £5.99 for something which is very light.
...Syed Razzaq
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Goods received as per the specification in good order and condition and on time.
Thank you for your reliable service.
...Natsanet Mehari Haile - Focal Point General Trading LLC
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BRILLIANT SERVICE!!! Kept us informed all along the way and you have helped Adlington Hall keep warm at a very crucial time for a Grade 1 listed building. Thank you and hope we do business again. Merry Christmas
...Stephen Jones
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Exactly as ordered
...Richard J Dejewski
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Excellent prompt service - would have no hesitation in recommending
...Roz
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I spoke to a very helpful lady while I was ordering a part through your web site this afternoon. She helped me through the ordering process and I also enquired about next day delivery. Unfortunately I was too late to achieve the next day deadline, but this lady did all she could to see if this could be achieved for me.
Many Thanks for her efforts.
Regards
...Alan Muggeridge
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£
£94.31 
