This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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OK, item arrived according to expectaitons and plan.
...davorkavunic
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After I placed the order I was constantly kept up to date with my order and it was delivered exactly when it was supposed to be, I will definitely be ordering from here again.
...Macdermid Ltd
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Very good and efficient service. Thank you.
...Werner Stroud
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Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
...Paul Kohn
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GREAT SERVICE AND PROMPT DELIVERY.....
...IMRAN ALIBHAI
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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there
...Miranda Thomas
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Excellent service. Prompt delivery. Will definitely use you again!!!
Many thanks
...Minerva plumbing
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Order delivered as quoted and on time very good service.
Questions answered quickly. Good price.
Would have liked to know that delivery was a signed for only delivery before order completion, but someone was in to receive delivery so no problem.
Will use again when needed
...Jonathan Barnbrook
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My complete order arrived on the day specified. Thank you too for keeping me updated on the progress of that order. Much appreciated.
...Peter Button
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£
£84.65 
