Thank you for keeping in touch throughout the process of ordering this obsolete model, from factory in England, to safe delivery, Wednesday as promised, at warehouse in Paisley. I was very suspicious it would not arrive or their would be vagueness as to the order in the warehouse, which would have meant an irate husband, who had made a 25 minute boat journey and motorway drive, calling me to "deal with it". That scenario did not happen and the young gentleman at the warehouse carried the heavy basin to the car boot without being asked. Thank you for your calls on the morning as promised, your frequent e-mails, and your courtesy . Well done team Mytub, and all you kind young people, your Mums should be proud of you. Regards Patricia Girard ...Patricia Girard
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Excellent comms and generally a first class purchase. Thankyou ...Roger Auty
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The manager at our local merchant said whats that when I asked about clay drainage!
My tub sourced all the Supersleeve materials. Ordered, delivered and all installed in under a week. Fantistic service - well done! ...Bob Hansen
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Many thanks for keeping me updated about the delivery date for my order. The item has now been installed and is working OK. ...David Mundy
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Most impressed with your customer service. I was immediately informed of the anticipated delivery date and regularly updated. Item arrived safely on the expected day. Many thanks - I only wish other companies were as good ...Brian Farrell
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Thank you for seeking my feedback.
The first time the order was sent out parts were missing. Rather than send me the missing parts (weighing about 200 grammes), you sent an entirely new order in a box which is about 3 feet long and 1.5 feet square. And the courier who delivered it refused to take the old order away.
I am now sitting here with a very large box in my office with a brand new toilet seat in it. I would like to know whether I should dispose of it (rather wasteful) or whether you are going to collect it. Please advise. If you do not tell me what to do, I shall keep it for one more week and will then dispose of it.
As to the product itself, it does not fit the toilet well because the hinges raise the seat too far off the bowl, such that the weight is not distributed arou ...Robin
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slow delivery, moderate price, not over impressed. ...mike trask
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Ordered on Monday - delivered on Wednesday - brilliant service, especially at this time of year. We are very pleased with the toilet seat - many thanks. ...Mrs P Strange
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Received my order and I am highly satisfied with the service.
Many thanks ...Mrs Sandra Thomson
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After I placed the order I was constantly kept up to date with my order and it was delivered exactly when it was supposed to be, I will definitely be ordering from here again. ...Macdermid Ltd
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