Ordered 20th September & money taken immediately. Problems with getting product so not delivered for 2 whole weeks. Good price & good updates given but why not charge when product ships ...G Reynolds
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Hi
We had a few problems with this order, it came a day late and there was only 50% of material. However this was due to your suppliers incorrect information. I look forward to the next time.
Regards
John Burgess. ...John Burgees
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The price was good but the service was some of the worst I have had shopping on line. One broken promise after another. If I had not progressed the order by phone I would probably still be waiting!
You need to get your act together, I will never use Mytub again.
Still convinced you write the rave reviews yourself.
Frank.
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Dear Frank
Good afternoon, I am very sorry for your experience.
No excuses, all I can see looking at the order is we chased this up with the
manufacture a lot. We gave up & got in from another branch which meant it
had to go through several sets of hands.
I am really sorry we did not keep you informed as we should have and normaly do.
Regards
...Frank Conway
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Just wish to comment on the recent experience with MyTub.
Espeically Steven based in Newcastle, was very helpful throughout the entire process- and the driver who got x24 pans from around all your branches to our offices in Bury. I was advised that they even included x1 free of charge which shows that this company go out of their way to provide excellent customer service.
Many Thanks
Daniel Bench ...Daniel Bench
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All Good!!! Many Thanks, Michele ...Sote ltd TA Pentolina Restaurant
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Excellent service, ordered around 2pm, part arrived before 11am next day. Best price too. ...Richard C Shirley
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Excellent service - Product came when they said it would and a very competitive price. Thoroughly recommended. ...Tim Mitchell
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Everything really good thank you, very good service and help. ...Rob Rydings
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Thankyou for keeping me informed about my order from when I placed the order to when I received it. It arrived on the day you stated, excellent service, thanks once again. ...Howard McKnight
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Excellent service. In particular a simple pre order checking system giving details of stock levels was very helpful. My purchase was then delivered on time within two days of making it. A very happy customer ...Christine
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