Dear MyTub,
Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
John Hey
...John Hey
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Unfortunately purchase and delivery of my item was not plain-sailing. The order and payment was made on 1st November with anticipated delivery date or 3-5 days. Then an email advised the delivery date would be 20th November...I telephoned to ask why Following my intervention this was followed by another email stating the new delivery date of 12 November. We waited in all day and by 4.45pm no delivery had taken place. I phoned again and this was checked out and yet another email arrived with an apology and note that the item would be delivered the following morning. This did happen at 12.20pm. When I questioned the delivery man he said he had a delivery date of 20th November and was not notified of any change to that!!!! Why was this when they clearly had the item in the depot and we
...Mr. Anthony Hopkins
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excellent item exactly as described, deliverd very quickly thank you very much!!
...Anthony Checkley
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Very happy with service
...Stephen Spence
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Christine, thank you for your great communication and going that extra mile in sourcing the specialist tube for our pneumatic system at our hospital in Basingstoke . A great company would highly recommend .
...andrew - hospital
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Our order was very slow to arrive, it took over three weeks. Although I was regularly updated on the progress of the order it was far to slow to arrive.
...Hoylake Parade Community Centre
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Excellent service! Fixing brackets were missing on delivery but the delivery driver found them in his van and came back on SUNDAY. The sink was received in perfect condition which was a surprise as there was virtually no packaging.
...PeterBennion
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Thanks Sophie
Brilliant service. I will use your company again.
... J E Hubbard
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I am extremely pleased with both the product and the service provided by MyTub. The sales assistant was very helpful and the delivery incredibly speedy so I would happily recommend MyTub.
...Anna Girvan
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I am delighted to have found mytub. Your price for the part I was seeking was the lowest, and although your supplier initially sent the wrong item, your persistence in getting them to rectify their mistake was outstanding. I can recommend you to anyone - and indeed, I have already recommended you to my daughter and son-in-law.
Keep up the good work!
...Dipankar Ghosh
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£
£29.75 
