Service was excellent and lots of other retailers should be able to offer this level of customer care - product got a minor depression caused by a knock in transit and the company was keen to exchange for a perfect item. Thank you - Im very pleased with the item having made the swap. ...Peter Hooper
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Good prices but chaotic delivery. First one item had to be substituted and then another was out of stock despite being initially in stock.That was out of an order of only 3 items. All took many days.
...E Chasee
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Item sent quickly and with good packaging, thank you. ...c. dunkley
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This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really. ...Ian Grosvenor
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Very pleased with product and service provided. My plumber found it easy to install, and it works fine.
...Tim Bartlett
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Took a while but was kept informed along the way... Cant fault the service or product Many Thanks. ...Anthony Stark
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Good service, didnt think we could get what we wanted as it was part of a bathroom suite, well done. Thanks. ...david neasham
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Quick & easy transaction ...John Maclean
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Found my increasingly rare part. Thanks. ...Tim Smith
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Good communications and service. ...Michael Greenwood
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