Decided to purchase the required item at mytub due to the very cheap cost, mytub easily undercut Bristan by approx £35-40 (I am now beginning to wonder how Bristan can justify their high charges). And as an added bonus, mytub offer free delivery on orders over £25, a rare treat amongst suppliers these days.
However, my initial delight was short-lived. An estimated delivery of 10 days...surely you can do better than that. In fact, if it wasn't for an email on the 5th day to the support department regarding the order, it probably would've been longer than 10 days, since the order hadn't been processed.
Once the order was processed though, the part arrived within 2 days. A perfect match for the removed item, and it installed without any problems.
So, despite the rather long waiti
...Andrew Thompson
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Excellant service, would definitely use my tub again
...Karen Tarrant
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Good comunication but no dilivery on time.
------------- ------------------------- -------------
Dear Sahid
As this item is made to order from the manufacture, there is no stock kept anywhere and we were unfortunately in the hands of the manufacture to give an accurate lead time.
Sorry for the inconvenience.
Regards
MyTub
...Sahid Nan
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Brilliant service at a reasonable price!
...Stuart Perren
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All Good!!! Many Thanks, Michele
...Sote ltd TA Pentolina Restaurant
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All products arrived on time - Good service
...John Hawson - City of London School
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It would have been nice to have been told the item was not in stock at the time of ordering.After a couple of conversations about the item I assumed it was in stock and would be posted .
Still pleased with My Tub and will order again in future.
...K.Last Plumbing
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Great service. You helped me get the right product, answered my questions and delivered the goods on time.
...Doug Farmer
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Your service is excellent. I have not yet had the heat pole installed, but it looks good.
...John Hey
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Everything fine with the part but I was disappointed with the slow delivery.19 May until 1 June.
...robin drummond
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£
£201.06 
