Excellent service from ordering to delivery. Well done ...Terence Gill
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Easy to navigate site. delivery one day after anticpated. surprised that you passed order onto your supplier, but overall well satisfied and would use again. ...David Wills
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the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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I have recently received this order exactly on the day predicted - about 10 days after ordering, as warned.
It was a Vaillant VR61 mixer module. This communicates with the boiler eBUS and allows control of the domestic hot water valve at a high temp if required, and of TWO central heating zone valves. It replaced in my case a VR65 which will only do ONE central heating zone valve. This was unused though I had opened it to look at, but Mytub agreed to take it back with a 15% handling charge deduction if I packed it up in original packing. Very good of them, I thought.
The equipment itself is German and as with many Vaillant controls the instructions are a somewhat opaque translation! However I shall master them!! With the VRC430 weather compensating device, the system is said to be hig ...Dr Iain McQueen
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Very good service and delete with faulty item immediately.
Thank you ...P Jones
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Good communication and delivery time Would definitely use again. ...james
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Excellent customer service would definetely use again ...craig fairhurst - williams car and commercials
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Good communication - good service - great prices - will use again. ...Graham Brown
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first class service no complaints ...martin jones
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Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done! ...Paul Kohn
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