We ordered three aeration tubes for our gas fire. When they arrived one of them was damaged so we contacted the supplier to explain. Within a very short time we were contacted by Steve who apologised and said that a replacement would be with us the following day which happened right on schedule. We have no complaints. Excellent service and customer care - well done!
...Alex Docherty
|
Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
------------- ------------------------- ------------------
Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub
...Paul Witts
|
a good all-round service, thank you for the swift response.
...Alan Ledger Coops EMBS
|
Thank you for speedy processing & delivery of my order. Good communication from the supplier. I would certainly use your services again.
...ian whitchurch
|
Good helpful staff and very quick delivery...
Definitely recommend
Thanks again
...David Cooling
|
Great feedback and prompt delivery.
...Allan BC Duffus
|
Received on time. Great customer support. Will definitely use him for future purchases
...Juan Jose Carlier - Inter-American development Bank
|
I ordered an ignition and pilot assembly for an obscure gas fire and it arrived two days later. Thank you.
...Elemental Heating
|
Delivery as expected and good communication.
However, long delivery time of 2 to 3 weeks.
...John Plumbly
|
I ordered a replacement part for my fire. It arrived in just over 24hrs - great service. I will use My Tub again.
...Angela Robertson
|
£
£539.82 
