While Id consider buying off you again, I was disappointed that the order price quoted was not the final price charged due to what I considered rather high shipping costs.
It also took some time from placing the initial order to actually getting it. The part could probably have been sent by standard royal mail for a fraction of the cost and I would have received it just as quickly.
My only advice to improve your online business would be to investigate mail and shipping options in an effort to reduce costs to the purchaser. Just ringing a courier is never going to be the most cost effective method.
Your customer service was good and the ladies were very pleasant and responsive.
...Conor Donnelly
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Item arrived the next day , great service !!
...Paul James
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Items received bank on when your informative communications said it would arrive. Well done you, a good company to place an order with, no messing around.
...John Cahill
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Great service, friendly, helpful and quick.
...John McQueen
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Excellent service, good prices, fast delivery.
...Fred Gray
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Delivery date changed a few times at short notice, but always kept informed.
...Robert larkin
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Delevery took a very long time
...Barry CampbellTaylor
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Very efficient - item turned up at scheduled time. Thank you
...Chris Goss
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Ordered pebbles & matrix for gas fireplace on a Sunday evening. Everything arrived on Wednesday early afternoon. Totally transformed my fireplace. Well pleased with service & product. Have another fireplace to sort out will use mytub again.
...Lee Wilson
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Expensive delivery for speed
...Mark Taylor
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£
£25.86 
