On the phone, the respondent was not up to speed, but said to email, which was prompt and accurate.
...Ed Sirett - Make Do
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Arrives superfast and well packaged. Very pleased
...Johanna Duffy
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Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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Very, very impressive service for an on-line retailer !...the office kept me informed at all stages of my order and delivery both by e-mail and from the office even spoke to a "real" person who was very helpful !
Would definitely use this company again without any hesitation.
...Ian Lewis
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Excellent service, email communication of order status is first class, will make this site my first point of call for all of my plumbing requirements, thank you.
...David Birch
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I am so impressed with the excellent service very quick responding to my enquiry regarding an obsolete part which I cannot get hold of anywhere else!
Communication also excellent by email and over the phone
Will certainly recommend your company to friends and colleagues !!
...Patricia Christides
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Many thanks, quick service and at a great price
...Glyn Prowse - MP building
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Very good service. The part i wanted was no longer available. i was soon given
the correct replacement. Everybody was very helpful.
...Harry Bichard
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Price was great but had to wait a very long time for delivery.
...Daloon Foods UK Ltd
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sent photographs of parts required to support today hope they recieved them awaiting your response
...rosita scales
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£
£3.94 
