Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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I was very happy with service, in particular with responses to email queries.
Delivery was a little slow but did appreciate that you delivered to Rep of Ireland. Id be happy to recommend my Tub.
Many Thanks, Maeve. ...Maeve O Connor
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Only issue was the delivery time.....actually arrived this morning, but that was after I had chased you a couple of times and we were told it would be delivered Monday, and then yesterday late p.m. Would rather know if things are going to be delayed. ...Mr Graeme Neill
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Fast, affordable! Much, much better then corresponding italian competitors!
Has been a plesure be your customer ...Mauro Squaiella
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thank you for sending my order in super fine time, and for keeping me up to date with my order it fits perfectly in my fire very pleased. thank you terry plymouth. ...terry johnston
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Very good service. My only suggestion would be to give some idea of delivery time - even just morning or afternoon would be a help. ...David Martin
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I would like to take this opportunity to thank you and your company for the speedy and efficient way you have dealt with my query.
Excellent service!!
...Mr M D Rawle
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A very helpful, professional service. I would like to thank the gentleman who helped me with placing my order. We are waiting for the delivery now and are confident that all will be well.
Gill Valentine
Little Oaks Residential Care Home.
Essex ...Gill Valentine
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Really good service. Delivered what was ordered. The only surprise, pleasant, was that it was delivered one day early! ...Alan Marriott
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Excellent service, although bag of coals with foam pellets could have been put in a smaller box, save on packing. ...Lynn Gale
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