Thanks to you all for supplying the item that Robinson Willey told me was unobtainable, promptly. This will enable me to safely use my obsolete gas fire for many more years to come. Thanks again for promptly replacing the first item which was supplied damaged. Please can i suggest that as the item needed to be inspected for suitability, damage, and collected from your local supplier, by myself, due to its fragile nature, that it is supplied in packaging that can be easily opened and resecured to facilitate this. After inspection, the salesman was unable to repackage the item in its original box, and had to provide a different cardboard box.... ...ALAN RUSH
|
I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent... ...Andrew Henderson
|
Bit of an issue with the web site.
But Im assured this is going to be addressed.
But of an issue with the delivery which was promptly sorted.
Apart from the initial issue bit long to explain all good.
I Rose.
Hatfield. ... ...Iain Rose
|
Excellent service, good VFM, prompt delivery.... ...Terry Sweeney
|
Really impressed with service received. My order was delivered on time and we were kept in formed every step of the way. Will definitely use this company again.... ...LORRAINEJACKSON - ROSE INTERIORS LTD
|
Great service.
And they even rang me to check my order as I had inadvertently ordered 2 of my 5 items in the wrong colour which I hadnt spotted
Michael Bottomley ... ...Michael Bottomley
|
Your service has been excellent. The part I wanted has arrived and been fitted. Your customer service is excellent, keeping me fully informed at all stages. Thank you.... ...Bruce Mountain
|
Order arrived on time as promised. Thanks, good service.... ...Neil Westwell
|
Easy to use website, good price, speedy delivery, precise info re delivery time, excellent.... ...J TEBBS
|
A very good service and price... ...Theodoulos Andreas Theodoulou
|