About Charnwood
The Company
A J Wells & Sons Ltd, the manufacturers of the Charnwoodrange, was founded in 1972 and is a privately owned, family controlled, British company that specialises in the design and manufacture of high quality wood burning, coal burning, multifuel, oil and gas stoves. As the oldest British manufacturer of wood burning stoves, run by second and third generations of the family, we are dedicated to providing heater products of enduring design and of the highest quality.
It all started in 1972, when Alfred Wells and two of his sons, started a small engineering business in Niton on the Isle of Wight. In the past thirty years we have grown from our original small factory of around 1500 sq. ft to our current site of over 50,000 sq. Ft. We have always been keen to provide local employment on the Isle of Wight and have seen the number of our employees rise from the original 3 to well over 100. We are very proud of our workforce who have rewarded us by staying loyal to the company, with many staff having worked with us for over 20 years. This brings stability to the business ensuring that pride in the company and the quality of our products is maintained. The owners of the company are Christians and Christian values and principles underpin the way we do business and run the company.
Commitment to our staff is vital as is the commitment to invest in the latest technology to ensure the highest quality. Over the years we have installed our own Vitreous Enamelling Plant, CNC controlled Press Brakes, Robotic Welders and a state of the art Laser Profiler all of which allow pin point accuracy resulting in superior quality. Keeping the manufacture of as many parts as possible in-house enables us to maintain full production control to provide our customers with long-lasting products leading the field technically in both operation and function.
Charnwood’s Commitment to Service
As a privately owned, family company service is of utmost importance to us. We strive to ensure that all our customers receive the information and service they deserve.
We have a dedicated customer support team who are able to answer your questions both before you purchase your Charnwood and after it is installed. In addition to the office based team we have qualified technical sales managers covering all parts of the UK and Ireland. This means that help is always available whether at the design stage or later on.
It has long been our aim that not one of our customers will go cold, for the want of a spare part, any longer than is absolutely necessary. All spares are normally dispatched within 48 hours for domestic boilers and other products and we offer a next day delivery service if required to ensure that in the rare event of a problem, your Charnwood is up and running as quickly as possible. We are proud of our service and our customers agree.
We hope this gives you a sense of who we are as a company. Our aim is that by combining high quality heating products together with excellent service, from a company dedicated to looking after its customers, you can purchase a Charnwood with real confidence.